2023B01 – How different factors in technology-use on audit engagements impact auditor judgment and decision-making (Prof. dr. Gold)
Project Number – 2023B01

2023B01 – How different factors in technology-use on audit engagements impact auditor judgment and decision-making (Prof. dr. Gold)

What?

What?

To address these questions we propose two studies, one aimed at each question. In the first project, we examine whether different digital media of communication influence informal advice-giving behavior among auditors. We specifically consider how each medium (laptop versus mobile phone) influences the level of professional skepticism contained in advice. In addition, we look at how the relationship between advisor and advisee influences the way the different media impact skepticism. We expect that the level of professional skepticism in advice will be lower when an advisor is communicating with their mobile phone and that this will be mitigated when an advisor has higher psychologicaldistance from the advice content. This study contributes to existing literature on communication media (e.g., Brazel et al. 2004; Bennett & Hatfield 2013, 2018) as it looks at two forms of digital communication (rather than in-person versus email) and looks at informal advice-giving which adds to our existing understanding of formal advice-giving through the audit review process (e.g., Agoglia et al. 2009).Next, we study the second question, by investigating how an auditor assesses advice received from a hybrid human-technology specialist team, when making judgments related to complex estimates. Specifically, we will examine how the respective roles and collaboration of hybrid team members may influence auditor assessment and reliance on specialist advice. We expect that the level of agreement between hybrid specialists will have different impacts on core auditor reliance, depending on the hybrid specialist workflow. In the advice-literature, convergence has been shown to be preferred to divergence by advisees, however, if an electronic specialist (e.g., AI) is first in the workflow, this convergence could signal over-reliance on technology by a human specialist and thus trigger a core auditor’s algorithm aversion. This study adds to existing research on algorithm aversion of auditors (Commerford et al. 2021) and examines whether such bias can be alleviated by involving a human in the specialist judgment (i.e., making it ‘hybrid’). We further examine whether the level of agreement between the human and electronic specialist’s advice (i.e., advice converges versus diverges) and the order in which the two team members generate their advice influences the auditor’s perception of the quality of the advice and thus reliance on the hybrid specialist team. In addition to extending current literature on algorithm aversion, we also extend specialist advice literature in auditing by examining conditions that influence auditor reliance on specialist advice (e.g., Griffith 2018).

Why?

Investment in technology on audit engagements has increased in recent years and is expected to continue to do so (EY Global 2021, KPMG 2021, PwC 2021, Deloitte 2022). Audit firms are increasingly using technology in their day-to-day work. For instance, there is a recent shift towards remote work, leading to higher reliance on digital communication media (e.g., laptops, mobile phones) for daily auditing tasks and communication. Additionally, there is an increase in efforts to embed more sophisticated technologies (e.g., big data, advanced algorithms) into the auditing process itself. This changing technological landscape can impact auditors’ judgments, decisions, and behavior, and consequently audit quality. In this proposal, we address two questions related to this changing landscape: 1) How does digital communication through different media influence auditors’ judgements? and 2) How does the use of advanced technologies, such as algorithms, for auditing tasks influence auditors’ judgments?

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As artificial intelligence becomes a staple in audit engagements, firms increasingly pair AI with human specialists to tackle complex estimates. But does the way these roles are structured, AI as the preparer or as the reviewer, change how much auditors trust the advice? And can an auditor’s openness to innovation make a difference?
This review explores the following key dynamics:
  • Workflow roles matter. When AI prepares an estimate and a human reviews it, auditors tend to rely less on the advice, driven by algorithm aversion and concerns about overreliance on technology. Conversely, when the human prepares and AI reviews, auditors perceive the advice as more credible and are more willing to challenge management.
  • Transparency and uncertainty. If auditors know AI is involved but not its role, uncertainty amplifies skepticism, further reducing reliance.
  • Innovation orientation as a buffer. Auditors who are more open-minded and comfortable with new ideas, those with a high innovation orientation, are less prone to algorithm aversion and more willing to integrate hybrid advice into their judgments.
The study argues that as AI adoption accelerates, audit firms must consider not only how they assign roles within hybrid teams but also how they foster innovation-oriented thinking among auditors. Doing so can help overcome biases, improve reliance on high-quality advice, and ultimately enhance audit quality.
Although auditors are well-educated professionals, they are also human beings. This means that they are susceptible to judgment biases. Departing from psychological theories, four judgment biases were discussed during Anna Gold’s well-attended masterclass:
  • Availability bias: the tendency to consider information that is easily retrievable from memory as being more likely, more relevant, and more important for a judgment.
  • Anchoring bias: the tendency to insufficiently adjust away from an initial anchor.
  • Overconfidence bias: the tendency to be overconfident in our judgment abilities.
  • Confirmation bias: the tendency to seek and overweight confirming evidence.
It cannot be stressed enough: awareness of the existence of these judgment biases is an important first step in reducing their negative effects.
KEY TAKE-AWAYS Audit firms are increasingly adopting mobile communication devices, but their impact on the advice given by supervisors remains unclear. This study examines whether and how the choice of communication device (mobile phone vs. PC) and the psychological distance supervisors feel from the task, affect the advice they give to their subordinates, particularly in terms of enhancing professional skepticism. Using an experiment, we find that mobile phones make skepticism-enhancing advice less persuasive compared to PCs, particularly when supervisors are closely involved in the task. However, when supervisors are more distanced from the task, mobile phones do not significantly reduce the quality of advice and may even enhance certain aspects of professional skepticism. These findings highlight the importance of understanding the behavioral effects of communication tools and being purposeful when making communication choices.  
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Prof. Dr. Anna Gold
Prof. dr. Anna Gold

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Project Number – 2023B01

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