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2023B03 – Fostering Audit Quality through Social Error Learning: Investigating Drivers and Consequences in Large and Mid-Sized Firms
Project Number – 2023B03

2023B03 – Fostering Audit Quality through Social Error Learning: Investigating Drivers and Consequences in Large and Mid-Sized Firms

What?

What?

This project will especially focus on quantifying the relationship between social learning from errors and audit quality, considering the role that a firm’s error management climate (EMC) plays in fostering learning behaviors in individual auditors, addressing three key gaps in extant research. First, despite suggestions from research as well as regulators that learning from errors may be a critical mechanism for long-term improvement of audit quality, no study to date has investigated the relationship between the auditor’s social learning (i.e., help-seeking) behavior and audit quality (i.e., detecting, analyzing and reporting potential material misstatements) (Smeets et al., 2022).Second, this project will also investigate to what extent individual auditor characteristics (auditor’s personality traits) and firm size might drive this social learning from errors. To date, very little is known about how individual auditor characteristics and more specifically auditors’ personality traits might drive error learning. Literature in psychology and organizational behavior provides however ample evidence that personality is an important driver in explaining individuals’ professional behavior and performance (i.e., Naveh et al., 2015; Kerckhofs et al., 2023a, 2023b).Finally, research on EMC and learning behavior in audit firms has mainly considered larger (Big 4) firms. There are, however, reasons to believe that the conditions for EMC and the learning environment are different in smaller audit firms compared to larger firms: “errors in the Mid-Market segment may be less consequential and/or visible, possibly leaving more opportunities for the emergence of a ‘learning organization’” (FAR Call 2023).

Why?

Delivering high-quality audits is essential to serve the public interest. Results from recent inspection reports (FRC, IFIAR, PCAOB), however, show that the overall rate of deficiencies in the audit work performed still remains high. Standards setters increasingly emphasize organizational aspects, such as the firm’s culture, tone-at-the-top, and root cause analyses, to support high-quality audits (IAASB, 2020a, 2020b; PCAOB, 2022a). This emphasis on culture as a facilitating condition for learning from errors is also mirrored by the Dutch professional body (NBA) that specifically encourages audit firms to develop a “learning organization with an ‘open’ culture where errors can be openly discussed” (NBA, 2019, p. 1) and in which it is “allowed to make mistakes; as these mistakes are opportunities for learning” (NBA, 2021, p. 4). The Dutch regulator concluded that learning from errors can still be developed further (AFM, 2020).

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This study examines the long-term evolution of audit pricing dynamics in a market characterized by continuous audit fee disclosure. Using data from the Dutch audit market over the period 2008-2019 and exploiting the 2014 EU Audit Reform as an exogenous fee shock, we analyze how audit fees adjust to prior-year mispricing. We find that audit fees exhibit mean-reverting behavior, with both overpricing and underpricing associated with subsequent fee adjustments. Further, results show that an exogenous fee-increasing shock temporarily increases fee dispersion. Under continuous fee disclosure, the availability of post-shock fee information facilitates pricing adjustments, with downward fee adjustments in the subsequent year. While bargaining power between auditors and clients is symmetric on average, clients exhibit stronger bargaining power in the one to two years following the fee-increasing shock. Taken together, our findings highlight the role of fee transparency in facilitating price adjustments and restoring pricing efficiency over time.
The findings of this project provide insights into how social learning from errors affects audit quality and how individual, relational, and organizational characteristics shape error learning. Together, these findings point to the following conclusions. It is not how often an auditor seeks help that improves audit quality; it is how valuable that help is. The findings show that seeking help frequently is, in itself, linked to lower audit quality. What matters is the learning value auditors derive from the help-seeking interactions they do have. Auditors who have access to a broader network of colleagues and gain more valuable learning from these interactions tend to achieve higher-quality outcomes. It is not the personality of the auditor that drives learning; it is who the auditor can turn to and the error management climate of the firm. Personality mainly shapes how many colleagues an auditor turns to, not how often they seek help or how valuable it is. What matters more is who they can turn to. The more accessible and psychologically safe a colleague is, the more auditors turn to them for help. Hierarchy especially drives the value of that help. Auditors learn most from hierarchically superior colleagues. While modest, the climate of the audit firm plays a role too. Help-seeking frequency remains largely the same regardless of whether the climate is open or blame-oriented, but an open error management climate especially improves how much auditors learn from the help they seek.
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Project info

Project Lead

Diane Breesch
Diane Breesch

Research team

Linde Kerckhofs
Linde Kerckhofs
Therese Grohnert
Therese Grohnert
Diane Breesch
Diane Breesch
Marie Laure Vandenhaute
Marie-Laure Vandenhaute

Involved University

Project Number – 2023B03

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